Hello, Tom
My name is Barbara Clements and I am President of Auditel Inc. I really like your site! We help with telecom disaster recovery, bill auditing, and cost reduction. Here's some information for your readers. Yes, it's a PR release, but it does get to the point quickly. We're always here to help. Give us an e-mail with any question. Thanks, Barbara.
Information? auditel@auditelinc.com
Can Your Customers Reach You During a Disaster?
August 3, 2005 Auditel Inc. of FL, President Barbara Clements asks "Who do you want your customer calling in a disaster, you or your competitor? Will your phone be the one ringing?" When your customers can't reach you, first they get anxious; next they are frustrated and when that happens their feeling quickly turns to anger. Now your customers are angry they chose your company and not your competitor. If only they could reach a live voice. Even if they were quickly told that a disaster had struck your company and they would be called back, they'd be much happier and content than if they couldn't reach anyone.
From insurance companies to emergency rooms the calls need to be completed with a voice on the other end. A company doesn't have to have a call center to have clients who need to reach them. Most companies have backup but its data backup, not voice. Even call centers need to have backup for disasters that won't be handled with generators, or equipment at the site. If it's inconvenient for customers to do business with your company, they will go to your competitors.
Our disaster plan is simple for you. We review your bills, identify the lines your customers call and those important internal lines for inter-company connections and we do the rest. We provide your company with a disaster plan. When everyone in the world is concentrating on data disaster as a priority, they fail to remember that their customers still need to be able to reach them during a disaster. Without proper disaster planning you will lose customers. Once you receive your disaster plan you may choose to maintain it, or have Auditel Inc. of FL manage and continually update it for you daily, the choice is yours.
We are asked all the time "What type of disaster do you cover?" Instead of answering this question quickly, I'd rather answer this by telling you a quick story. I spoke at a seminar to 210 business owners who were interested in telecom disaster recovery. First I had everyone who had phone lines stand. The entire room stood up. Next, I asked a question: "How many of you have ever had lightning strike your business? If so, please remain standing." Now only half the room was still standing. After that I asked "If a lightning strike hit your phone system how many of your businesses would still get customer calls? If your customers would still reach you, please remain standing." Only four people were left standing now.
These businesses had an extra phone system and someone on staff to replace it immediately. The next question I asked was about power outages, "How many of you have had a power outage? If your customers could reach you during this disaster please remain standing." Now only two people remained standing. I felt sure my next question would eliminate at least one of them. Next I asked "Would your customers reach you during a hurricane, or tornado, if you had to evacuate your office?" One person remained standing. So, I asked him this "what would happen if a fire struck your office? "What would happen if people tried to call you now? I know I certainly wouldn't be there!" He stood firm. So now you could hear a pin drop. All eyes were on this man and he just grinned with amusement in his eyes. I turned to him and said "I want to ask you the question I'm sure everyone in the room is wondering, what is your secret?" He looked at me and said "I use Auditel!"
If customer service is important to your company, and if you want your customers to reach you (not the competition) at all times, even when disaster strikes, just make one call to Auditel Inc. of FL.
Are You Paying Another Company's Phone Bills?
Let's Talk about Errors in Your Phone Bills
ORLANDO, FL – August 15. Barbara Clements, President of Auditel Inc. of Florida (www.auditelinc.com), recommends taking a closer look at your communication bills. Your bills may have hidden charges and telecom contracts that were signed without Management approval. With increased mergers, acquisitions, changes in Phone Company billing systems, telecom costs are on the rise. It's time for Management and their Accounts Payable Department to be on the alert for errors, over-billings, and tariff violations.
"Many telecommunications auditing or consulting firms focus on specific high dollar billing errors," says Clements. "They're either unaware of other tariffs, or not interested in a full clean up. Since 1990 Auditel has provided detailed audits. We conduct full service audits, though they do take more time and manpower to accomplish. We analyze all the bills, present you with Auditel Telecom Software listing your advertised numbers, additional lines, circuits, alarms, modems, internet services, contracts, etc."
"We offer telecom auditing plus training. Most Purchasing Managers need training in order to make accurate decisions that affect their telecom bills. With added knowledge they're more confident and can now work as a team with their Telecom Service Manager discussing their needs with their providers bringing substantial savings. With so many large corporations outsourcing their bill payment and telecom order processing, it's time to focus on skills."
Auditel offers a telecom review to uncover mistakes in the Corporation's order provisioning. "We find a variety of errors in the telecom bills proving money is lost monthly averaging 36%. After our telecom analysis a company starts saving money monthly, followed by sizeable refunds and credits," adds Clements.
Auditel provides consulting services and cost analysis of your current outsourcing services or Business Process Outsourcing (BPO) project. This independent review ensures your company is getting the services contracted for. There are many refunds just waiting to be collected and errors to be found by trained telecom experts. It's like having insurance built into your telecom department. It's better to have insurance and not need it, than find out you're paying for telecom services that aren’t provided. For more information contact 1-800-473-5655 email: auditel@auditelinc.com
Auditel Inc.
+1-800-473-5655
